Remote Community Manager — Applied Systems & Research

ActiveHired is expanding its remote specialist bench with a Remote Community Manager — Applied Systems & Research at $15 - $20/hour. Contributors work asynchronously from home across major English-speaking countries, translating real-world workflows in Customer support, Conflict De-escalation, Ticket managemet, Remote work into high-signal training examples and multi-step evaluation criteria for enterprise AI models.

Primary Responsibilities

• Collaborate closely with internal teams to ensure customer needs are met and feedback is shared.
• Maintain clear documentation of all community interactions and ticket histories.
• Foster a positive, inclusive, and engaging community environment.
• Demonstrated experience in customer support or community management roles.
• Expertise in conflict de-escalation and crisis management.
• Proficient with ticket management systems and support tools.
• Respond promptly to customer complaints and questions across multiple channels.

Skills & Experience Needed

• Working knowledge of online community platforms and moderation best practices.
• Practical background using data-driven decision-making to improve community engagement.
• Compensation Band: $15 - $20/hour
• Work Location: Remote (100% Remote / Asynchronous Flexibility)
• Available Openings: 1 open position
• Core Competencies: Customer support, Conflict De-escalation, Ticket management, Remote work
• Strong ability to manage time, prioritize tasks, and work independently in a fully remote setting.

Remuneration & Remote Setup

• Compensation Rate: $15 - $20/hour (contract specialist remuneration)
• Work Arrangement: 100% Remote / Work From Home
• Eligible Remote Countries: United States, United Kingdom, Canada, Australia, New Zealand, Ireland, and South Africa
• Core Competencies: Customer support, Conflict De-escalation, Ticket managemet, Remote work
• Hiring Agency: ActiveHired

Direct Application Process: Click the Apply button on this page to proceed directly to our partner application portal and submit your profile for immediate consideration.